Refund policy

Return & Refund Policy

1% BETTER.

Last updated: October 15, 2026

At 1% BETTER., our products are made to order and produced specifically after a customer places an order.

This policy explains how cancellations, replacements and refunds are handled.

1. Change of mind and incorrect size selection

Because our products are produced on demand, we do not offer voluntary returns, exchanges or refunds for changes of mind, personal preferences or sizes incorrectly selected by customers.

Please review the product descriptions and size charts carefully before placing your order.

This policy does not affect any cancellation or return rights provided by applicable consumer protection laws.

2. Damaged, defective or incorrect products

If you receive an item that is damaged, defective, incorrectly printed or different from what you ordered, please contact us at support@soldsite.com as soon as reasonably possible.

Please include your order number, a description of the problem and clear photographs where reasonably available.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund in accordance with applicable law.

Shipping costs for legally required remedies involving damaged, defective, misprinted or incorrectly supplied goods are covered by us.

3. Returns and Return Instructions

We do not accept voluntary returns or exchanges for changes of mind, personal preferences or customer-selected incorrect sizes, except where applicable consumer protection laws provide a statutory right of cancellation or withdrawal.

EU and UK statutory returns

If you are entitled to cancel your purchase under applicable EU or UK consumer law, you may notify us of your decision to cancel by emailing support@soldsite.com within the applicable statutory cancellation period. You do not need to provide a reason, and you do not need our approval to exercise a valid statutory right.

Customers exercising a valid statutory withdrawal right must return the relevant products to our designated returns address in Belgium, unless an exception applies under applicable law.

The full return address and shipping instructions will be provided privately by email. Belgium is the return destination for these statutory returns. Please do not send products to our manufacturing partner or our Hong Kong business contact address.

For change-of-mind withdrawals, customers are responsible for the direct cost of returning the products to Belgium where permitted by applicable law and where the required information was provided before purchase. Returns from the United Kingdom to Belgium require international shipping and may involve customs formalities.

Products should be handled only as reasonably necessary to establish their nature, characteristics and functioning. Any reduction in value resulting from excessive handling may be deducted from the refund where permitted by applicable law.

For eligible damaged, defective, misprinted or incorrectly supplied products, we generally arrange an appropriate replacement or refund without requiring a physical return. Where a return is legally necessary, we will provide instructions and cover costs as required by applicable law.

Nothing in this section limits your mandatory consumer rights.

4. Order cancellations

You may request cancellation by contacting support@soldsite.com immediately after placing your order.

We accept cancellations before production begins.

Once production has started, voluntary cancellation may no longer be available.

Any statutory cancellation rights that apply to your order remain unaffected.

5. Refunds

When a refund is approved or legally required, it will be issued to the original payment method unless otherwise required by applicable law.

Customers exercising a statutory cancellation or withdrawal right may notify us by emailing support@soldsite.com with their order number and a clear statement that they wish to cancel. No reason or photographs are required for a valid change-of-mind withdrawal.

Where required by applicable law, refunds will include the original standard delivery charges. Additional charges for upgraded delivery services may be excluded where legally permitted.

For statutory withdrawals requiring a physical return, we will issue the refund within the applicable legal deadline. Where permitted by law, we may withhold reimbursement until we have received the returned goods or the customer has supplied evidence of having sent them back, whichever occurs first.

Refund processing times may vary depending on the payment provider.

Nothing in this section limits statutory refund rights or deadlines.

6. Lost or undelivered orders

If your order has not arrived or appears lost during shipping, please contact support@soldsite.com with your order number and any available tracking information.

We will investigate the issue and provide an appropriate resolution, including a replacement or refund where required.