Politique d’expédition

Shipping Policy

1% BETTER.

Last updated: October 15, 2026

At 1% BETTER., every product is made to order. We work with a print-on-demand fulfillment partner to manufacture and ship our products directly to customers.

This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing and Production

All our products are manufactured after an order is placed.

Production typically takes 3–7 business days for standard small-volume orders after payment confirmation, excluding weekends and public holidays.

Production and shipping transit times are separate. Shipping transit time is additional to production time.

During busy periods, production may take longer.

Production times are estimates and are not guaranteed.

2. Shipping Destinations

We offer international shipping to supported destinations.

Available shipping destinations are displayed during checkout. Shipping availability may vary depending on the destination, product and fulfillment restrictions.

If your country or region is not available at checkout, we are currently unable to accept orders for delivery there.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout before payment.

Rates may vary depending on the destination, order weight and available shipping services.

The shipping price shown at checkout is the amount charged for the selected shipping service, excluding any additional taxes or import charges that may legally apply.

4. Estimated Delivery Times

Total delivery time includes both production and shipping transit time.

Actual delivery times vary by destination. Shipping transit times vary depending on the destination, carrier, customs processing and local delivery conditions.

Any available estimated delivery information should be provided before purchase. Delivery estimates are estimates unless expressly stated otherwise.

We cannot guarantee delivery by a specific date unless we explicitly agree to that date.

Nothing in this section limits any statutory delivery deadlines or remedies available under applicable consumer protection laws.

5. Order Tracking

Where tracking is available, customers will receive shipping confirmation and tracking information once their order has been dispatched.

Tracking updates may take time to appear after a parcel has been handed to the shipping carrier.

For questions about tracking, contact support@soldsite.com.

6. Customs, Duties and Import Taxes

International shipments may be subject to customs inspections, import taxes, duties or other charges depending on the destination.

Some shipping services may include applicable duties and taxes, while others may not.

Where additional import charges are not included in the amount collected at checkout, they may be payable by the recipient, subject to applicable law and the shipping terms disclosed during checkout.

We recommend reviewing any shipping or import-charge information provided at checkout before completing your purchase.

7. Incorrect Shipping Addresses

Customers should ensure that their shipping address is complete and accurate before placing an order.

If you notice an error, please contact support@soldsite.com immediately.

We will try to update the address before shipment where possible, but changes cannot always be guaranteed once processing or shipping has begun.

Any additional costs resulting from an incorrect address will be handled in accordance with applicable law.

8. Delayed, Lost or Undelivered Packages

If your order is significantly delayed, appears lost or has not arrived, please contact support@soldsite.com with your order number.

We will investigate the issue with our fulfillment partner or shipping carrier.

Where required by applicable law, we will provide an appropriate remedy, including replacement or refund.

Nothing in this policy limits your statutory rights regarding delivery or non-delivery.

9. Damaged or Incorrect Deliveries

If your order arrives damaged, defective or incorrect, please contact support@soldsite.com with your order number, a description of the issue and photographs where reasonably available.

We will arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.